Design and launch NLU models
with superior performance

Fine-tune your models continuously - rapid iteration,
analysis and performance you can trust

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Chatbots optimization

Call center optimization

Data-driven roadmaps

Custom NLU

Data-driven design that delivers your desired results

HumanFirst helps discover and understand natural language data at scale. Using AI-powered features for indexing, labeling, and clustering, teams can design NLU models right from the start with clear insights and desired performance before development.

Superior performance that scales

Train and test the performance of your custom NLU models with HumanFirst. Leverage LLM and a playground environment to validate data inputs and generated outputs using OpenAI, Cohere, Vertex and more so you can build with confidence and launch with ease.

Learn more about NLU Design & Optimization

Documentation

Building an intent classification around customer loyalty was a manual process, with workflows that took a top down approach and months to build ended up delivering undesired results.

With HumanFirst, Woolworths group rebuilt entire intent taxonomy using production chat transcripts and utterances in under 2 weeks using HumanFirst Studio.

94%

F1 Score

89%

Increased accuracy

2 months

Time saved