Better than knowledge-bases, FAQs or bots.
Your customers want instant, accurate answers to their questions. Make it easy and fun for them to find it themselves.
Don't make them navigate to an FAQ or knowledge-base. And don't make them waste time with a bot.
Forget keyword-based search. Answers is smart-search powered by machine-learning and NLP, trained on your conversation data.
Your customers can re-phrase their question, find their answer faster, and always feel in control.
HumanFirst allows you to add granularity to your answers, to encompass any type of customer query.
HumanFirst makes it easy to discover, organize and continuously improve the coverage and granularity of your Answers.
No live-chat required
Answers is a separate widget, completely independent from your live chat. You can configure it to let customers request your live chat, but it's not required.
Encourage your customers to answer their own questions first, and don't create a bad experience if you don't have the bandwidth.