Playbooks for CS
With Playbooks, agents always ask the right questions.
HumanFirst provides the agent with the right response, and with the follow-up qualification question. Think of it as canned responses on steroids. No more search, no more knowledge base and no more remembering responses. It’s simple, HumanFirst automatically detects any type of question and automatically pushes the right reply to the agent, giving you control of the conversation.