Better than canned responses
No more searching
Canned responses and knowledge-bases require agents to learn, search and find the right response, leading to errors and longer response time.
Playbooks automatically identify and provide the appropriate response (or series of responses) to the agent.
Train with no limits
AI-powered Playbooks are trained on your conversation data.
Any type of customer query (no matter how granular) can be identified to provide reactive and proactive replies to your agent.
Quality and control
With Playbooks, you gain control and decide what chit-chat, qualification questions, call-to-actions and answers your agents should provide.
Never before has it been this easy to ensure that quality and consistency is achieved across your agents.
Whether it's your existing agents or new hires, getting humans up to speed is a costly and time-consuming activity.
We make it as simple as inviting them to install our browser extension with a single click. Playbooks will appear instantly overlayed on top of their next conversation, within your live chat platform.