Radically efficient labeling powered by active learning.

HumanFirst's AI-powered workflows provide 100x labeling speed improvement, facilitate onboarding of new team members, and drastically reduce the number of labeling errors.

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Keep working, more efficiently.

HumanFirst integrates with your existing data sources, tools and workflows.

Import your data

Load existing projects from DialogFlow, Watson or Rasa, or start from scratch. Import your raw, unstructured data from live chat, voice calls, product reviews or any other natural language data source, and start labeling.

Label and manage your training data 100x more efficiently

HumanFirst's clustering, semantic search and active-learning workflows provide 100x labeling speed improvement, facilitate onboarding of new team members, and drastically reduce the number of labeling errors.
Organize your intents in flexible hierarchies and taxonomies that make maintaining your labeled data a breeze.

Export

Easily export any subset of your training data back into your projects and third-party NLU platforms like DialogFlow, Watson or Rasa at any time.

Our APIs and command-line tool (CLI) provide complete flexibility to adapt to your development workflow (i.e: push your changes to Github or integrate with your CI pipeline)

Integrate immediately

HumanFirst integrates and works with your existing tools and workflows. View all integrations.

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Zendesk

Import live chat conversations directly into HumanFirst from Zendesk

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Rasa

Import and export data between HumanFirst and Rasa

View Integration

DialogFlow

Import and export your labeled data between HumanFirst and DialogFlow

View Integration

Without Excel.

Say goodbye to spreadsheets
and scattered workflows - HumanFirst provides a drastically better experience to create custom and accurate training data, from your natural language data.

The labeling platform for NLU training data

HumanFirst is made for transforming unstructured text and conversational data into AI training data.

Simply powerful

HumanFirst makes working with natural language data easy, regardless of technical skillset.

AI-powered all the way

Our workflows accelerate the exploration, labeling and analysis of your data, regardless of domain.
No pre-training required.

Any natural language

Work with voice, live chat, SMS, email, help desk, chatbot, social media, and any other natural language data.
Multi-lingual out of the box.

Team workspaces

From scratch-pad to production data, workspaces allow teams to collaborate around all natural language data, across all use-cases

Data is yours

HumanFirst ingests, indexes and provides real-time processing capabilities across your datasets.
You own the data.

Cloud or on-prem

We're GDPR compliant, hosted on Google Cloud infrastructure. If you'd like to deploy to your own cloud, we have a container for that.

Unleash your team's
domain expertise

Collaboration brings out the best in your data, and leads to amazing conversational AI experiences

Product

Harness the power of customer insights to drive marketing decisions and build campaigns that resonate with your audience. We give your marketing team the key to unlocking what your consumers are saying in their unstructured feedback. That, in a word, is gold.

Customer support managers

From live chats to support tickets, your agents are talking to customers every day. Find insights in conversational data to assess agent performance, optimize costs, and understand purchase decisions.

Conversational AI developers and Linguists

When it comes to improving KPIs like NPS, CSAT, and churn, it’s all about customer experience! Quickly and easily analyze qualitative data to fully get what your customers are saying - and turn that into a responsive CX program.

Product

Product teams need a full view of customer or user feedback to understand what's working, what's not, and what could be next to make great products better.
Derive insights from reviews, surveys, and in-app feedback, and track the performance of individual products and feature releases.

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Give your domain expertise
the tool it deserves.

HumanFirst unleashes your creativity and lets you build training data that truly reflects your domain and business needs.

Contact Center AI

From voice call and live chat logs, to tickets and help center search queries: your data will power the next wave of analytics, triage and automation features for your contact center.

Bots and virtual Agents

Discover and train a long-tail of intents to

Human augmentation

If you have access to natural language data, you should be able to harness and work with it to derive business insights, regardless of your technical skill or use-case.

Sentiment & Intent detection

We're obsessed with simple user experiences that make powerful capabilities available to everyone, easily.

Uncover your next priorities.

Enterprises aren't leveraging their most valuable assets - conversations with their customers

Operational, competitive & trending issues

Being able to easily work with your natural language data is the key to understanding what business insights it can unlock.

Automation & Bot development priorities

Whether the data is generated via voice, text, SMS, email, help desk, chatbots, social media other channels - it holds the key to what your customers care about, today.

Agent performance optimization & call disposition

If you have access to natural language data, you should be able to harness and work with it to derive business insights, regardless of your technical skill or use-case.

Sales, marketing and product opportunities

We're obsessed with simple user experiences that make powerful capabilities available to everyone, easily.

Our Mission

We want to make working with natural language data natural.

We view Excel as one of the most beautiful pieces of software ever created: a simple and completely flexible interface that exposes powerful operations (formulas, pivot tables etc) allowing anyone to organize and transform numbers and tabular data. Whether you use 2% of Excel's capabilities or are a power-user, you still turn to this tool anytime you have data you need to work with.

We aim for HumanFirst to be a similarly ubiquitous tool: a completely flexible interface exposing powerful operations (semantic search, clustering, labeling, disambiguation etc) for organizing and transforming natural language data around the simplest of interfaces, available to anyone.

We believe natural language data is the most untapped resource companies have today.

It has historically been hard and costly to harness natural language data, especially for people with less technical skillsets. By unlocking and democratizing the ability to work with this data, we are creating a generation of natural language owners, who will bridge the gaps between product, customer support, artificial intelligence and human augmentation roadmaps.

The team behind HumanFirst

We're serial entrepreneurs based out of Montreal.

Join Our Team

We're constantly looking for great talent to join our small and passionate team. If you feel as passionate about the problem and opportunity we're going after, start a conversation!

Product Marketing Manager

As the first Product Marketing Manager at HumanFirst, you’ll have the opportunity to make an outsized impact on both our product and business trajectory. We’re looking for a highly empathetic and analytical product marketer to lead product marketing initiatives at HumanFirst — including go-to-market for new products and features, sales enablement and competitive/industry analysis. As an early member of a lean-but-growing team, you’ll have the chance to build our product marketing function from the ground up.

Remote

Apply Now

Designer (Contract)

You’ll be working to create the overall look and feel of HumanFirst’s brand. You’ll work closely with the Growth team to define and deliver experiences spanning the user touchpoints and marketing collaterals.

Remote

Contract

Apply Now