Accelerate your Digital CX Journey

Let data dictate your decisions by leveraging the quickest tool to analyze raw text data from any source.

Build topic models in hours, not weeks

Turn raw unstructured data from any text source (emails, reviews, surveys, call logs, etc) into classifiers that are custom to your business requirements

Receive insights
into data

Validate product assumptions

Gain confidence in roadmap

Tailor analytics to your business needs

What % of users expressed they liked our product because of X in the past 7 days?

What % of users expressed they liked our product because of X in the past 7 days?

What % of users expressed they liked our product because of X in the past 7 days?

Leverage granular
insights for any downstream task

Detect and classify much more granular types of feedback (beyond sentiment) in order to expose issues or opportunities within products & teams.

Power custom dashboards with
analytics tailored to your business

No more black box.

SMS
/texts

Voice
of the custome

Email /
tickets

Reviews

Twitter
threads

NPS &
CSAT
Scores

Social
Media

Call logs

And
so much
more

Centralize every text source in one hub

Funnel every data stream into one centralized hub. Collaborate with every stakeholder involved in digital cx.

The Use-Cases Are Endless
Understand the "why"

Voice of the Customer

Discover trends and topics
within reviews, surveys, etc.

Actionable Sentiment Analysis

Understand the "why' behind sentiment

NPS & CSAT Scores

Analyze chat transcripts
to predict NPS and CSAT

Email / Ticketing

Identify issues most likely to cause a escalation and a negative ticket

Speech Analytics

Gain visibility into sales calls to improve agent performance

SMS

Analyze SMS campaigns to understand why people aren't converting

What customers are saying

HumanFirst has changed the way we design, build and monitor our bots. As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

Conversation Designer, Retail, 10,000+ Employees
★★★★★ Capterra

HumanFirst has changed the way we design, build and monitor our bots. As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

Conversation Designer, Retail, 10,000+ Employees
★★★★★ Capterra

HumanFirst has changed the way we design, build and monitor our bots. As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

Conversation Designer, Retail, 10,000+ Employees
★★★★★ Capterra

HumanFirst has changed the way we design, build and monitor our bots. As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

Conversation Designer, Retail, 10,000+ Employees
★★★★★ Capterra

HumanFirst has changed the way we design, build and monitor our bots. As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

Conversation Designer, Retail, 10,000+ Employees
★★★★★ Capterra

Get a direct and unfiltered
view into what customer want