Intelligent solutions at speed and at scale.
Surface insights, empower agents, and build custom AI for better employee and customer experiences.
The truth is in your data.
Reduce handling times, improve containment rates, and create reusable knowledge content using prompts and data. Expensive data science teams and convoluted spreadsheets not required.
Discover
Make sense of unstructured data to find key call drivers, assess resolution journeys, and identify success opportunities.
Design
Use real data to fix what you find; build automations into any business workflows, prioritize roadmaps, and augment agent training.
Deploy
Send organized data to integrated platforms for conversational AI and automations. Monitor data lifecycles to find errors early and iterate.
Before integrating HumanFirst, identifying call center issues was guesswork affecting our call center's capacity.
HumanFirst is providing data-driven insights that will help us build even better customer and product experiences...we expect in the first phase, to remove repetitive interactions by our customer agents by up to 50%.
Better data, better decisions.
Identify customer needs, improve agent training, and build repeatable GenAI use cases with quality data design.
Speech detection & summarization
Apply powerful prompt and data engineering workflows across raw text and speech data. Use prompts to summarize full conversations, use data engineering to group them by call driver or resolution journey, then prompt re-organized datasets for deeper analysis.
Cross-functional workflows
Unlock massive troves of proprietary call center data for training and analysis. Explore it in a low-code interface fit for any analyst. Build highly custom insights into data-driven business roadmaps that update as your data does.
Comprehensive performance management
Measure, manage, and monitor every conversation. Continuously ingest data and automate it’s design to spot hallucinations, find performance gaps, and audit agents in real-time.
Transform CX with data-driven AI.
Improve prioritization
Avoid low value investments. Build customer-first solutions from ground-truth insights.
Build repeatable automations
Train custom AI for any need. Streamline tasks for better employee & customer experiences.
Streamline agent QA
Use data to mentor human and virtual agents at scale. Improve productivity and quality.