Unstructured text, conversational and NLU data
Synchronize your raw, unstructured data as well as your existing projects & labeled data.
Disambiguation is key to optimizing chatbots
Turn raw, unstructured data into high-quality NLU-ready datasets faster, without messy spreadsheets or expensive data engineering
Numbers have Excel.
Natural language data has HumanFirst.
Increase the coverage and accuracy of your chatbot on a continuous basis with incoming data: discover new intents, improve existing ones with additional training examples and edge-cases from real-life conversations, and prioritize new dialogue flows based on volume of similar requests.
Use your ASR (voice to text) data transcripts to build NLU that addresses the long-tail (000's) of domain specific intents. Explore your raw conversational data using this trained NLU model.
Centralize all data sources (social media, NPS, reviews, emails etc) and build an NLU classifier that understands your specific VoC feedback. Discover and organize product / customer insights within the labeled data, share it with your team, and use it the resulting trained NLU to more efficiently explore VoC data at scale.
Connect your live chat, tickets, internal communication and other channels. Find conversations around any topic without having to use keywords, and save searches by labeling the data for further exploration. Jump to any labeled data's origin (i.e: the conversation, or source document) to easily explore the surrounding context.
“You are solving one of the biggest pain points in conversational AI” - Digital transformation team @
Top 20 global biotech company
Sync your data between HumanFirst and your existing conversational AI / NLU platform and workflows thanks to robust integrations, APIs, and command-line tools.
Empower the less technical individuals to manage the entire lifecycle of the training data. No longer a need to rely on the technical people on your team.
Work with voice transcripts, live chat logs, email, help desk queries and tickets, chatbot interactions, social media, and any other natural language data in 16 languages.
From scratch-pad to production data, centralize and collaborate around flexible workspaces, regardless of technical skillsets.
Our background is software security (our previous startup was a password manager trusted by millions, and acquired by Intel) - and we apply this expertise daily to keep your data safe and private.
We're GDPR compliant, hosted on Google Cloud infrastructure. If you'd like to deploy to your own cloud, we have a container for that.