Data-centric tooling for NLU and LLMs

Generate and transform natural language data for business and artificial intelligence.

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Trusted by Large Enterprises Worldwide

"The tool that turned conversation designers, into NLU designers"

Conversation Designer, Retail, 10k+ employees

★★★★★ Capterra

Top Global
Banks

UK Online Directory

Multinational
Pharmaceutical

Large Online Retailer

Top U.S
Telco

A no-code, data-centric productivity suite for
NLU & NLG design

NLU design for Conversational AI

Increase the coverage and accuracy of your conversational AI on a continuous basis. Discover new intents and improve existing ones.

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NLU design for Call & Contact Center AI

Explore call center data at scale with clustering, semantic similarity and AI-assisted search. Curate long-tail NLU training datasets for your CCAI use-cases 10-100x faster.

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NLU design for Business Intelligence

Get rid of spreadsheets and clunky keyword searches. Explore your voice of the customer data, help center tickets, website & helpdesk search queries etc ... with the swiss-army knife of natural language data.

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NLG design for Large Language Models

Prepare fine-tuning datasets for LLMs from your labeled data. Store, explore, categorize and supervise the output of generative models. NLU & NLG design provides observable, testable and predictable LLM-powered app development.

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Centralize all your unstructured text & conversational data

Integrate any text or conversational data source via our robust UX, native integrations, CLI and APIs.

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Explore unstructured data with full-text search, real-time semantic search, and clustering.

Combine clustering, semantic search, and trained model evaluation metrics (similarity, entropy, margin, uncertainty) to pinpoint the exact data you need.

Transform unstructured data into labeled hierarchies/taxonomies

Refactor with drag & drop interface to organize, split, merge and move intents & entities

Fast, flexible, stress-free and quality-guaranteed labeling experience.

Seamlessly evaluate NLU performance against multiple models

Generate actionable K-fold split reports for intents and entities

Track evolution of model data with revisions and compare diffs between snapshots

Import data across workspaces with Github-level merge and diff flows

Reuse taxonomies across verticals, sectors or projects.

Apply resulting data to business and artificial intelligence

Export and synchronize your data with NLU, LLM, conversational AI and CCAI providers.

Bring perfectly categorized taxonomies of labeled text and conversational data to your team: provide qualitative and quantitative insights to inform CX priorities and roadmaps.

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The Enterprise-Ready solution

No-code enviroment

Collaborative workspaces

Track data provenance

Multi-tenant

Developer-friendly
APIs & CLI

Flexible data ingestion

Bring your own NLU or LLM

Revisions, diffs, revert, cloning

Advanced user permissions

SSO / SAML

Horizontally scalable

On-prem deployment

Case Study
Woolworths Group

Problem

Previous intent taxonomy built for loyalty program using manual workflows and a top down approach took months to build and had very bad performance (70% F1 score, 55% accuracy)

Solution

Rebuilt entire intent taxonomy using production chat transcripts and utterances in under 2 weeks using HumanFirst Studio. The resulting model was drastically improved (94% F1 score, 89% accuracy)

94%

production
F1 score

89%

accuracy in first
iteration

10X

productivity
gain on model
curation

What customers are saying

HumanFirst has changed the way we design, build and monitor our bots. As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

Conversation Designer, Retail, 10,000+ Employees
‍
★★★★★ Capterra

Conversation Designer, Retail, 10,000+ Employees
★★★★★ Capterra

Like Excel, for
NLU and LLM data.

Book a demo

Data-centric tooling for NLU and LLMs

Without Excel.

With

NLU design

With

Trusted by Large Enterprises Worldwide

"The tool that turned conversation designers, into NLU designers"

Top GlobalBanks

UK Online Directory

MultinationalPharmaceutical

Large Online Retailer

Top U.S Telco

A no-code, data-centric productivity suite forNLU & NLG design

NLU design for Conversational AI

NLU design for Call & Contact Center AI

NLU design for Business Intelligence

NLG design for Large Language Models

From exploration to production with 10-100x efficiency

Full end-to-end solution to transform unstructured data into production-ready business and artificial intelligence.

Design NLU like a pro

Centralize all your unstructured text & conversational data

A centralized data hub

Features that turn anyone into an NLU design expert

From exploration to production with ‍10-100x efficiency

From exploration to production with 10-100x efficiency

Features that turn anyone into an NLU design expert

Explore & Discover

Centralize & Collaborate with every stakeholder

Apply resulting data to business and artificial intelligence

Let NLU inform your decisions and accelerate your digital transformation

The Enterprise-Ready solution

Case StudyWoolworths Group

Problem

Solution

94%

89%

10X

What customers are saying

What customers are saying

Like Excel, for NLU and LLM data.

Resources

Resources

Connect

Top Global
Banks

Multinational
Pharmaceutical

Top U.S
Telco

A no-code, data-centric productivity suite for
NLU & NLG design

Features that turn anyone into
an NLU design expert

From exploration to production with
‍10-100x efficiency

From exploration to production with
10-100x efficiency

Features that turn anyone into
an NLU design expert

Let NLU inform your decisions and
accelerate your digital transformation

Case Study
Woolworths Group

Like Excel, for
NLU and LLM data.