The Core of Conversational AI

A radically more efficient workflow to transform voice of the customer data into deep, custom and accurate NLU training data, and to accelerate your conversational AI roadmap.
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HumanFirst accelerates conversational AI

Real voice-of-the-customer data, always in the loop.

HumanFirst Studio makes working with voice and text data to train and maintain natural language understanding NLU models a breeze.

Replace costly, and ad-hoc data ingestion and labeling processes with a seamless experience that allows you to build and improve the performance of your AI with real data, immediately.

Import your Search and Help Center requests, emails, live chat or voice call logs to continuously train AI that understands your customers.

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Discover intents and improve their accuracy.

Guessing what intents you need to train, and coming up with training phrases manually is painful - and often leads to low coverage and accuracy of intents.

HumanFirst helps you discover intents and train them bottom-up from your voice-of-the-customer data: our dynamic clustering accelerates this workflow even more.

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The long-tail of NLU made easy

Creating and managing hundreds (or even thousands) of intents is impossible without approriate tools (forget Excel).

HumanFirst allows you to transform your typical "flat" list of intents into Hierarchies that can support thousands of intents, with drag&drop and Refactoring flows allowing you to split, merge and move intents easily.

K-fold evaluation helps you identify ambiguous intents and re-assign training data to build more accurate models.

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Put your data to work, instantly

HumanFirst allows you to synchronize your data with DialogFlow, Rasa, Watson or your own back-end conversational AI platform easily.

Our APIs also provide a stand-alone NLU, as well as an Analytics API to build NLU-powered searches across your entire datasets.

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No matter what kind of conversational AI you are building

Natural language understanding shouldn't be the hard part.

Search, Help Centers, Bots

Voice-of-the-customer Analytics

Triage and routing

Agent augmentation

RPA & process automation

Content moderation and curation

Human-driven workflows, AI superpowers

Tooling for discovering, training and managing intents at scale.

Trusted by 500+ teams building with language

From startups to Fortune 500 companies
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We've been using Rasa ever since we started LimeChat. The HumanFirst <> Rasa integration allowed us to continuously improve our projects with conversational data generated from our deployed bots. We now ship projects and improve existing ones in record time.
Nikhil Gupta
Co-founder, LimeChat
Having been in the IVR space for over 10 years, developing an intent catalog from historical conversational data was painful and required a lot of manual efforts. HumanFirst is introducing an approach and tooling that makes this activity way more efficient and scalable.

Yves Normandin
CEO, Nu Echo
Having more than 1000 intents with 100+ utterances on average, we were finding it difficult (if not almost impossible!) to manage via Excel. The HumanFirst platform has helped efficiently maintain and organize our intents at scale as well as made it easier for our data annotator to edit them, data scientists to build models on them and provide transparency to our business stakeholders.
Joel Prince Varghese
Staff Data Scientist, eHealth

Features built for scale

Integrate within your existing workflows and platforms today

Team collaboration

Work together with unlimited seats and workspaces. Track revisions, view diffs and revert back to previous model states.

Cloud or On-prem

Deploy HumanFirst on your own infrastructure, or let us do the heavy lifting.

Build and expand

Use our APIs to easily apply your data and build custom NLU-powered use-cases.


Out-of-the-box NLU supports 16 languages, allowing to train a single language and correctly predict user utterances in any of those

Data privacy built-in 


Import voice-of-the-customer data from communication platforms like Zendesk, and export training data to DialogFlow, Rasa etc

On-demand labeling & model engineering

We help accelerate your conversational AI projects, with the experienced workforce, training and custom integrations.
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What will you build with the long-tail?

Q&A, Search, triage and smart routing

Your customers have specific questions or need personalized help, quickly build the domain-specific classifiers that help you segment and assist them with automation

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Smart replies, real-time contextual help, automated tagging

Augment the conversations your agents are having with your customers, or the conversations your users are having amonst each other.

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Analytics and metrics

NLU-powered text analytics at scale.

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See why 600+ teams already chose HumanFirst

Discover the most complete Data Engineering Studio for NLU
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