A complete productivity suite for discovering, training and maintaining intents, entities and utterances at scale.
Easily scale to thousands of intents trained across hundreds of thousands of utterances, with flexible hierarchies that can be re-used across projects, teams and workspaces.
Achieve up to 100x labeling efficiency with active-learning workflows.
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Accelerate the discovery of topics and intents in your data with real-time, configurable clustering providing instant feedback.
Clustering accelerates labeling
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Identify and move ambiguous utterances between intents, split intents into more specific sub-intents, and merge conflicting intents together - all with a single click, and ability to preview changes to reduce errors.
Disambiguation is key to optimizing chatbots
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Evaluate the performance metrics of your model against our multilingual NLU (or plug in your own NLU provider) with K-fold cross-validation.
Track changes to your data and revert to previous snapshots with built-in revision and diff capabilities.
Disambiguation is key to optimizing chatbots
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Transform voice call center transcripts, live chat logs, customer reviews, help center tickets, search queries etc into perfectly categorized and accurate knowledge and AI training data.
Import your raw, unstructured data from live chat, voice calls, product reviews, tickets, help center search logs and any other natural language data source.
Step1: Import your raw data and/or existing projects from any source via our API or CSV upload.
Step 2: Use HumanFirst to search, cluster, label and curate your data.
See all features
Step 3: Export your intent, entity and utterance data from HumanFirst back into your existing platforms and workflows thanks to our robust integrations, APIs and command-line tool.
Share your search results and insights (as labeled data) as quickly as you create them, to support your team with immediate qualitative insights that support decisions and accelerate priorities.
Easily copy/paste or export any subset of your data as CSV.
When it comes to working with natural language data, HumanFirst replaces Excel, the need for specialized resources, or building & maintaining expensive tooling.
Process and manage millions of utterances in real-time.
Search, labeling & clustering powered by machine-learning provide 100x efficiency gains over Excel.
Import voice transcripts, live chat logs, email, help desk search queries and tickets, chatbot interactions, social media, and any other natural language data.
From scratch-pad to production data, centralize and collaborate around your data, regardless of technical skillsets.
HumanFirst ingests, indexes and provides real-time processing capabilities across your datasets.
You own the data.
We're GDPR compliant, hosted on Google Cloud infrastructure. If you'd like to deploy to your own cloud, we have a container for that.
HumanFirst offers the most comprehensive infrastructure and
feature-set to deliver and scale NLU.
Customizable, flexible and developer-friendly
Whether you're building chatbots, automating customer support requests, analyzing voice of the customer data or fine-tuning ML models, HumanFirst has got you covered.
Continuously improving the accuracy and coverage of chatbots, virtual assistants and other conversational AI experience post-deployment.
Tracking and reporting specific customer requests, helping product and operations teams identify opportunities to improve quality and performance of agents and self-serve experiences.
Exploring voice of the customer data and curating conversations around any topic or intent. Flagging trends and signals in data, sharing insights with development and product teams.
Measuring and improving the performance of a model, by improving the underlying quality of its training data.
Speak directly to our team anytime via live chat (9am-5pm EST) or join us on Slack.
Want to read some docs or checkout our APIs?
We're happy to jump into a Zoom if you have technical questions.
Finally, feel free to use our contact form or send us an email if you prefer to keep it old school.
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