The complete productivity suite to transform natural language into business insights and AI training data.
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Operating on natural language data made easy,
regardless of technical skillset.
Gain deep, custom product and customer insights from your data
Transform unstructured data into deep, custom AI training data
Continuously improve the accuracy of your NLU
Customers can express the same question, problem or feedback in hundreds of different ways.
HumanFirst allows you quickly search, discover and label all these semantically similar utterances as a single intent. This drastically changes your understanding of the data, and your ability to identify, document and share gaps, problems and opportunities.
Semantic search powers business insights
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HumanFirst's unsupervised clustering allows you to automate the discovery of similar utterances and new intents in your data. Our human-in-the-loop workflow allows you to configure the clustering parameters (granularity, size of clusters) in real-time, as well as to apply the clustering to specific intents (to find related clusters).
Clustering accelerates labeling
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HumanFirst allows you to identify problems in your training data will affects your model's performance, and provides machine-learning assisted flows to immediately solve these problems in your data.
Make sure your intents have a clear scope, and that their training data reflects this laser-focused scope.
Disambiguation is key to optimizing chatbots
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The tool made for working with unstructured text and conversational data.
HumanFirst makes working with natural language data easy, regardless of technical skillset.
Our workflows accelerate the exploration, labeling and management of your data.
No pre-training required.
Work with voice, live chat, SMS, email, help desk, chatbot, social media, and any other natural language data.
Multi-lingual out of the box.
From scratch-pad to production data, workspaces allow teams to collaborate around all natural language data, across all use-cases
HumanFirst ingests, indexes and provides real-time processing capabilities across your datasets.
You own the data.
We're GDPR compliant, hosted on Google Cloud infrastructure. If you'd like to deploy to your own cloud, we have a container for that.
Collaborate across the organization.
Explore voice of the customer data to identify issues, opportunities and build improved customer experiences.
Track and report occurrences of specific customer requests, identify opportunities to improve quality and performance of agents, and gaps in self-serve content.
Continuously improve the accuracy and coverage of NLU models, by discovering and training intents from real-time conversational data.
Clean and reduce ambiguity within AI training data sets, measure resulting accuracy on external NLU providers like DialogFlow, Rasa and Watson.
HumanFirst easily integrates with your existing tools and workflows, to make the most out of your data.
View all integrations.
We view Excel as one of the most beautiful pieces of software ever created: a simple and completely flexible interface that exposes powerful operations (formulas, pivot tables etc) allowing anyone to organize and transform numbers and tabular data. Whether you use 2% of Excel's capabilities or are a power-user, you still turn to this tool anytime you have data you need to work with.
We aim for HumanFirst to be a similarly ubiquitous tool: a completely flexible interface exposing powerful operations (semantic search, clustering, labeling, disambiguation etc) for organizing and transforming natural language data around the simplest of interfaces, available to anyone.
It has historically been hard and costly to harness natural language data, especially for people with less technical skillsets. By unlocking and democratizing the ability to work with this data, we are creating a generation of natural language owners, who will bridge the gaps between product, customer support, artificial intelligence and human augmentation roadmaps.
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