The Hub for NLU/NLP

HumanFirst is the labeling and data engineering platform for NLU/NLP
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Continuously improve the coverage and accuracy
of your NLU/NLP

Continuously improve the coverage and accuracy of your NLU
Labeling
Data engineering
APIs & Integrations
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Build and maintain your NLU training data in the platform made for scale.
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Power your applications with the most accurate long-tail NLU
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Empowering every team

Unlocking value at every stage of your development lifecycle.

Product

Hub for conversational data
Search and validate product assumptions
Be confident in your AI and analytics roadmap

Data scientists 

Fix labeling and classification issues
Experiment, test and tune models
Deploy training data across NLU platforms

Labeling

Label data with help of machine-learning
Collaborate around a centralized workflow
Achieve 10x efficiency and accuracy

Engineering

A simple API to build against
Use our NLU, or bring-your-own
Easily integrate within your own product

Data-driven NLU/NLP starts from your customer conversations

Invest in your ground truth data.
Label Data at Scale
Labeling data is the first step to building and improving models that will support your automation, augmentation or analytics roadmaps. Our customers are achieving upwards of 10x efficiency and reduced cost of labeling, thanks to our human-in-the-loop and ML-assisted workflow
Find and fix training data errors
Reviewing and fixing labeling issues is critical to improving the performance of the resulting ML/DL models. HumanFirst allows you to identify problematic training examples, immediately group similar ones together, and re-label them in a single and efficient workflow
Discover and train intents
Knowing what intents exist in your data is the hardest part of getting a conversational AI project off the ground. Our bottom-up workflow promotes iteration and refactoring, allowing teams to identify and train an increasingly long and specific tail of intents.
Explore data efficiently
HumanFirst helps teams quickly validate whether they have sufficient high-quality training data to achieve good automation, with a simple active-learning based workflow that allows training "on-the-fly" intent classifiers directly from unlabeled data, and testing the resulting performance of the NLU.

A unified data pipeline, workflow and API

No need to build anything, we did it for you.
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Data labeling at scale

A must-try if you currently rely on:
Data pipeline
ML-assisted labeling
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Data engineering for continuous improvement

Quickly power your application with our NLU API, easily switch to any NLU provider of your choice if you want complete control.
A better alternative for your data than:
Data Studio
Scale to the long tail
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APIs and Integrations

Quickly power your application with our NLU API, easily switch to any NLU provider of your choice if you want complete control.
Use our NLU, or bring your own:
Powerful APIs
Bring your own NLU
A horizontal data layer
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Trusted by 500+ dev, labeling and product teams

From startups to Fortune 500 companies
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We've been using Rasa ever since we started LimeChat. The HumanFirst <> Rasa integration allowed us to continuously improve our projects with conversational data generated from our deployed bots. We now ship projects and improve existing ones in record time.
Nikhil Gupta
Co-founder, LimeChat
Having been in the IVR space for over 10 years, developing an intent catalog from historical conversational data was painful and required a lot of manual efforts. HumanFirst is introducing an approach and tooling that makes this activity way more efficient and scalable.
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Yves Normandin
CEO, Nu Echo
Having more than 1000 intents with 100+ utterances on average, we were finding it difficult (if not almost impossible!) to manage via Excel. The HumanFirst platform has helped efficiently maintain and organize our intents at scale as well as made it easier for our data annotator to edit them, data scientists to build models on them and provide transparency to our business stakeholders.
Joel Prince Varghese
Staff Data Scientist, eHealth

Future-proof features

Ready for your MVP, and to take over the world.

Team collaboration

Invite your team  for shared projects, and create individual workspaces for experimentation

Multi-tenant architecture

Manage multiple customer projects from a single account, give customers access for increased collaboration and transparency

Integrations for your data

Import customer conversations in a single click from Zendesk, LiveChat Inc and Front - and easily add an integration for your own platform

Multi-lingual 

Out-of-the-box NLU supports 16 languages, allowing to train a single language and correctly predict user utterances in any of those


Data privacy built-in 

GDPR compliant, integration with Google DLP service to anonymize data before it gets uploaded (beta) - please see our security

No black-box, No lock-in

No matter where your research takes you, our #1 focus is being the NLU training data layer for whatever NLU model or provider you use

Neeraj Vashistha

Research @ U of London

From Active Learning to solving the problems of custom data labelling, to fixing misclassification HumanFirst is doing all in a single package, each step at a time.

Sayed Afif

Software Developer at Citrix

HumanFirst Studio seems to streamline a lot of the development process of a chatbot. I may have a look at getting premium access.

Cristina Santamarina

Manager at
HolaBrief

I have been wanting something like this since I started working with conversational interfaces. This is something a lot of my previous customers have missed: a way for non-technical people to manage conversational training at scale. Now I have somewhere to send them.

Shivani Gupta

Data Scientist at Chegg Inc.

Quite useful for the kind of work I was doing. Would save a lot of time in pre-modeling efforts.

Ido Schwartz Naor

NLP Analyst at
LeO

Awesome product!

Prateek Garg

Software Engineer at Microsoft

Honestly, this looks amazing.

Mercer Schuchardt

Data Engineer at Chatham Financial

Woah. Looks super cool.

Ahmed Madbouly

Freelance Software Developer

This solution looks great!

What are you waiting for?

Try HumanFirst today for free
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A bottom-up approach to NLU

Nov 26, 2020
By 
Alex Dubois
Article

The crux of NLU is managing the long-tail of data

Nov 25, 2020
By 
Gregory Whiteside
Article

NLU at scale: 1000+ intents powering eHealth's Call Center AI and Analytics

Jan 14, 2020
By 
Alex Dubois
Case Studies

What will you build with the long-tail?
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Q&A, Search, triage and smart routing


Your customers have specific questions or need personalized help, quickly build the domain-specific classifiers that help you segment and assist them with automation
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Smart replies, real-time contextual help, automated tagging


Augment the conversations your agents are having with your customers, or the conversations your users are having amonst each other.

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Analytics and metrics


NLU-powered text analytics at scale.


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