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HumanFirst accelerates conversational AI
Real voice-of-the-customer data, always in the loop.
HumanFirst Studio makes working with voice and text data to train and maintain natural language understanding NLU models a breeze.
Replace costly, and ad-hoc data ingestion and labeling processes with a seamless experience that allows you to build and improve the performance of your AI with real data, immediately.
Import your Search and Help Center requests, emails, live chat or voice call logs to continuously train AI that understands your customers.
Discover intents and improve their accuracy.
Guessing what intents you need to train, and coming up with training phrases manually is painful - and often leads to low coverage and accuracy of intents.
HumanFirst helps you discover intents and train them bottom-up from your voice-of-the-customer data: our dynamic clustering accelerates this workflow even more.
The long-tail of NLU made easy
Creating and managing hundreds (or even thousands) of intents is impossible without approriate tools (forget Excel).
HumanFirst allows you to transform your typical "flat" list of intents into Hierarchies that can support thousands of intents, with drag&drop and Refactoring flows allowing you to split, merge and move intents easily.
K-fold evaluation helps you identify ambiguous intents and re-assign training data to build more accurate models.
Put your data to work, instantly
HumanFirst allows you to synchronize your data with DialogFlow, Rasa, Watson or your own back-end conversational AI platform easily.
Our APIs also provide a stand-alone NLU, as well as an Analytics API to build NLU-powered searches across your entire datasets.
